SERVICE OVERVIEW

HAVING BEAUTIFUL, SPARKLING, CLEAN WINDOWS REALLY IS POSSIBLE

HOW WE WASH YOUR WINDOWS

• We use only the best tools and solutions to give you the cleanest windows possible.
• We begin by scrubbing your windows with a soft ‘wand’ wet with our cleaning solution. Our solution leaves no haze and is safe for window tinting.
• Next, we use a channeled rubber squeegee attached to a handle and work our magic, removing all the dirt and solution.
• Then, we towel dry the frames followed by detailing the glass with a separate micro fiber towel.
• When necessary, we use a glass specific scraper on the wet glass to remove paint, tape, or other debris.
• When finished, we get your approval so you can sit back and enjoy your sparkling clean windows.

POPULAR QUESTIONS

• How far out are you scheduled?

  We can typically book customers within a one to two week window, however in April, May, June, October and November, it is best to call two weeks to a month in advance to help guarantee we can schedule you on your desired date.

• How Quickly Can You Get Here? Same Day?

  In rare cases we can come to your home on the same day, in some cases within a few days or inside of a week, depending on your location. The size of the job also will make a difference in our response time. What we do promise is that we will get back to you promptly to learn about the scope of work to be done and let you know when we can schedule.

• What is your appointment cancellation and rescheduling policy?

  We ask customers to kindly give us notice of at least three (3) business days for cancellations or appointment rescheduling requests. Please understand that we book most of our appointments well in advance so trying to fill an appointment time with short notice is often not possible. This often results in lost revenue for our business and lost earning for our technicians. That said, we understand that last minute emergencies and conflicts occasionally arise. We will always do our best to accommodate customers who notify us no later than 5:00 PM the evening before their scheduled service….but please don’t abuse the privilege.

• How many technicians will you use to service my home?

  We have found that two person crews are the ideal size for the homes we typically clean, however smaller jobs or pressure washing only may only have one technician sent out. Let us know if you have any special needs or requirements.

• How long will it take to complete my service?

  This depends upon the size of the job and the number of extras scheduled. Residential jobs are generally completed in 3-4 hours or less. We can provide a time estimate at the time of our quote.

• Are tracks, frames, and ledges included in the window cleaning price?

  Yes, however they can be very labor intensive to clean and in some cases take longer than the windows themselves, which may affect the price.

• Do I really need to have the inside of my windows cleaned?

  We strongly recommend that first-time customers clean both the inside and outside of their windows for two reasons. Often, the inside of the windows are dirtier than the outside, so customers who clean only the outside notice smudges, light film, etc. on the inside more than before the cleaning. Also, over the counter spray-on products do not clean windows as thoroughly as soap and a squeegee and may be harmful to the environment. Once we clean the inside of your windows, further appointments may include only the outside for complete customer satisfaction.

• How often should I have my windows cleaned?

  This really depends on your preference and your type of house. We have customers who live in particularly problematic areas and get their windows cleaned every two weeks, while others can get away with monthly, quarterly, semi-annually, or annually. Generally, we recommend doing a full window cleaning in the spring and fall (with pressure washing in the spring and gutter cleaning in the fall).

• Do I need to be home for the window cleaning?

  We prefer that you be home when we clean your windows for safety and accessibility reasons, and to make sure you are satisfied with our work. If for some reason you cannot be present during the scheduled time, we need to have some way of contacting you in case something changes.

LOCATIONS WE OFFER HOME WINDOW WASHING SERVICES

• All of North County San Diego
• Encinitas
• Fallbrook
• Bonsall
• Valley Center
• Escondido
• Vista
• San Marcos
• Oceanside
• Carlsbad
• Solana Beach
• Poway
• Rancho Bernardo
• Del Mar
• Ranch Santa Fe