Effective Date: January 1st, 2025

Accepted payment methods: Credit Card, Check, Cash, Venmo, Zelle

Terms And Conditions: By scheduling services with us, you are agreeing to a legally binding contract for work to be performed. This estimate is an approximation and is not guaranteed. Actual cost may change once all project elements are finalized or negotiated. Prior to any changes of cost, the client will be notified.

Services: Upon acceptance, we will perform the services described in this estimate. Any additional services requested by you and not included in this estimate will incur additional charges.

Schedule: The services will be completed and will be made in accordance with the schedule agreed upon.

Changes: Changes in the specifications, quantities, schedule or other aspects of the services that are requested or approved by you do not become binding unless accepted in writing. Any such changes may result in additional or increased charges, and you agree to pay such increased charges.

Taxes: You will be responsible for payment of all applicable federal, state and local taxes.

Payment Terms: All invoices for services covered by the estimate are payable upon completion of work or date stated on the invoice.

Payments: Payments to Bigfoot Window Cleaning, Inc. are due as per the contract schedule and are to be paid by Cash, Check, Credit Cards, Venmo, or Zelle. All balances are ALWAYS due upon completion of the job and once invoice is received. Any variance to this policy must be agreed upon and in writing on our contract. A 10% late fee will be immediately assessed on all balances not paid in accordance with contract terms and may bear interest. The customer agrees to pay any collection cost incurred by Bigfoot Window Cleaning, Inc. related to the collection process of outstanding balances including reasonable attorney’s fees and third-party collection agency fees.

Deposit Policy: Bigfoot Window Cleaning, Inc. values your time and strives to provide exceptional service. To secure your appointment, we kindly require a deposit equal to 20% of the total job cost at the time of booking. This deposit serves to hold your spot and ensures we can allocate resources and prepare for your job. Please note the following:

Rescheduling or Cancellation: If you need to reschedule or cancel, please notify us at least 48 hours before your scheduled start time. Deposits are non-refundable for cancellations or rescheduling made within 48 hours of the appointment.

Forfeited Deposits: A forfeited deposit helps cover the costs of last-minute changes and allows us to offer premium service to all our clients.

Late Charges: Any invoices not paid by you on the date of completion may incur a 10% late fee and bear interest after the due date until the invoice is paid.

Timeframe: We adhere to all service terms and conditions outlined in this estimate and agreement. If applicable, client agrees to authorize us on their property for the purposes of performing the services stated on this estimate. Client understands that although we try our best to provide you with an accurate timeframe, there is no set timeframe for the completion of services and several visits to the property may be required. The time stated on your appointment is just an arrival window, we ask that you allow us 2-hours on either end of the scheduled appointment time to leave room for unforeseen circumstances. We will be sure to contact you when we are on our way. We also have permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.

Photography: Client agrees to allow us to utilize any photos, descriptions, reviews, quotes, texts or videos of the property for marketing purposes.

Email and Text Consent: By submitting a request for an estimate, scheduling a service, or accepting an estimate, you consent to receive SMS messages and emails from Bigfoot Window Cleaning, Inc. related to your services, including scheduling, reminders, updates, and promotional offers. You may opt out of SMS communications at any time by replying STOP. Your number will not be sold or shared. Standard message and data rates apply.

Legally Binding Agreement: By scheduling services with Bigfoot Window Cleaning, Inc., you are agreeing to a legally binding contract for work to be completed at an agreed upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages. Correspondence through email, text, or voice agreeing to the estimate sent constitutes a contract agreement and will be treated as such.

Right to Cancel: You may cancel this agreement without penalty or obligation within three (3) business days from the date of acceptance. To cancel, provide written notice to Bigfoot Window Cleaning, Inc. by email or physical mail within this period.

Product Warranties: All warranties are limited to those offered by the manufacturers of the products used. Bigfoot Window Cleaning, Inc. makes no additional warranties. If you ever have a concern regarding our work, Bigfoot Window Cleaning, Inc. should be notified immediately.

Water Usage: By signing this agreement, you agree to provide Bigfoot Window Cleaning, Inc. the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.

Electrical Usage: By accepting this agreement, you agree to provide Bigfoot Window Cleaning, Inc. the right to use an onsite source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.

Courtesy: While Bigfoot Window Cleaning, Inc. is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.

Scheduling: Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.

30-Day Rain Guarantee: Bigfoot Window Cleaning, Inc. offers a 30-day rain guarantee for exterior window cleaning. If your exterior windows become visibly dirty due to rainfall within 30 days of your service, we will return to re-clean only the affected exterior windows at no cost. To qualify, you must notify us within 30 days from the original service date. This guarantee applies only to rain-related dirt and excludes other causes of soiling or damage. Cancellations initiated by the customer due to forecasted rain within 48 hours of the scheduled service will incur cancellation charges in accordance with our cancellation policy. If the weather forecast predicts severe rain, typically at or above a 75% chance of precipitation, Bigfoot Window Cleaning may initiate rescheduling at our discretion. However, service will not automatically be cancelled based on forecast percentages alone; our team will assess conditions to determine safety and service quality.

Glass Scratch and Crack Disclaimer: Bigfoot Window Cleaning, Inc. exercises extreme care during all cleaning processes. However, glass surfaces, especially tempered, coated, or untreated panes, may contain pre-existing scratches, cracks, fabrication debris, or weaknesses that are not visible prior to cleaning. Scratches or cracks may become more visible or worsen during standard cleaning due to these underlying defects. Bigfoot Window Cleaning, Inc. is not liable for any scratches, cracks, or glass breakage that results from such pre-existing conditions or from normal, careful cleaning. By agreeing to our services, you acknowledge and accept these risks.

Screen Disclaimer: During the screen cleaning process, older or deteriorated screens may be at risk of damage. The mesh material may tear or degrade further; tabs and corners may crack, break, or disintegrate; and frames that are bent, corroded, or otherwise compromised may crack or break. We use a state-of-the-art screen washing machine that is gentle and designed to provide a thorough clean without excessive pressure. If we determine that a screen is too fragile or damaged for machine washing, we reserve the right to refrain from cleaning it using the machine. In such cases, we will instead dust off and hand-clean the screen to the best of our ability. By agreeing to our services, you accept these limitations and acknowledge the inherent risk of cleaning older or weakened screens.

Window Spotting: Windows may become water spotted as a result of our services. While this is rare, there is always a possibility. Window cleaning using specific window cleaning equipment is NOT included.

Solar Panel Cleaning: At Bigfoot Window Cleaning, Inc., we are committed to providing thorough and professional solar panel cleaning services to enhance the efficiency of your panels. However, due to the delicate nature of solar panels and factors beyond our control, we cannot assume responsibility for certain risks associated with this service. We are not responsible for damages caused by pre-existing conditions, including but not limited to: Cracked, chipped, or scratched panels; Loose or improperly installed panels, frames, or mounting hardware; Manufacturer defects or panels that have degraded due to age or environmental exposure. While we use safe and effective methods for cleaning, Bigfoot Window Cleaning, Inc. is not liable for: Damage to solar panels caused by their inherent fragility or prior deterioration; Leaks or structural issues resulting from pre-existing weaknesses in the roof, seals, or panel installation. Weather-related factors, such as hard water spots, mineral deposits, and other stains caused by rain, dew, or environmental contaminants, may not come clean during the washing process. Bigfoot Window Cleaning, Inc. is not liable for: Residual weather-created spots or stains that persist after cleaning; Re-occurrence of such stains after cleaning due to ongoing weather or environmental conditions. By agreeing to our solar panel cleaning services, you acknowledge and accept: The risks associated with cleaning delicate solar panels; That Bigfoot Window Cleaning, Inc. will not be held responsible for damages or weather-related spots and stains as described above.

Removal & Replacement of Deck or Patio Contents: Removal and replacement of grills, deck/patio furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck/patio, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for time and labor devoted to the removal of these items. During pressure washing services on horizontal flat surfaces, we request all items be removed prior to our arrival to avoid removal fee at a labor rate of $100/hour. If you prefer for us to remove and/or return these items, we are happy to do so at stated labor rate.

Color and Tone Concerns: The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Bigfoot Window Cleaning, Inc. and its associates attempt to represent final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.

Damages: Bigfoot Window Cleaning, Inc. is not responsible for damages due to improperly installed siding, loose shingles, stucco or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders and improper caulking. In every aluminum and stucco siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails removal of chalky, gritty or failing surface materials may cause the faded aspects of the vinyl, aluminum or stucco to stand out. Bigfoot Window Cleaning, Inc. will not be responsible for such conditions. Bigfoot Window Cleaning, Inc. will not be responsible for loose mortar or stucco that may dislodge during the cleaning process.

Roof Tile Liability: Bigfoot Window Cleaning, Inc. takes every precaution to perform services safely and professionally. However, due to the fragile nature of roof tiles, we do not assume responsibility for tiles that are broken or damaged. Prior to beginning work, we will conduct a visual inspection and notify you of any visible pre-existing broken or damaged tiles. While we strive to minimize the risk, roof tiles may occasionally break during the course of our work. Bigfoot Window Cleaning, Inc. is not liable for replacement of broken roof tiles. As a courtesy, we will notify you of any damage and offer to glue broken tiles back in place at no additional cost. By agreeing to our services, you acknowledge the inherent risk of working on delicate roofing materials and absolve Bigfoot Window Cleaning of liability for broken roof tiles, whether pre-existing or caused inadvertently during service.

Stucco Siding and Ground Pressure Washing Liability: While Bigfoot Window Cleaning, Inc. exercises great care, the inherent fragility of stucco siding and its exposure to environmental elements may result in certain risks beyond our control. Stucco siding is cleaned using a soft washing method to minimize the risk of damage. This involves low-pressure water and specially formulated cleaning solutions designed to safely remove dirt, grime, and mildew. Stucco siding is naturally susceptible to fading, discoloration, and chalking due to prolonged exposure to UV rays; Cracks caused by aging, moisture evaporation, or temperature fluctuations; Efflorescence (white, powdery deposits) resulting from moisture penetration. Bigfoot Window Cleaning, Inc. is not liable for pre-existing conditions such as faded color, cracks, chalking, or efflorescence; Damage caused by the natural brittleness or weakened state of aged or improperly applied stucco. By selecting our soft washing services, you acknowledge and accept the risks inherent in cleaning stucco siding and release Bigfoot Window Cleaning, Inc. from liability for damage resulting from pre-existing conditions or natural vulnerabilities of the material. Pressure washing of driveways, walkways, patios, and other hard surfaces is performed with high-pressure water. When these surfaces are adjacent to stucco siding, water pressure may inadvertently impact the base of the stucco, particularly if the material is brittle, aged, or already compromised. Bigfoot Window Cleaning is not responsible for pre-existing issues such as cracks or weakened stucco that may worsen due to the pressure washing process; Damage to stucco siding caused by pressure washing surfaces that are directly connected to or near the siding. By selecting our pressure washing services, you acknowledge and accept the potential risks to stucco siding when grounds directly adjacent to or connected with the siding are cleaned, and release Bigfoot Window Cleaning, Inc. from liability for such damage.

Water-tight: Bigfoot Window Cleaning, Inc. expects your property to be in good repair and water-tight. This includes, but is not limited to all electrical service including receptacles and light fixtures. Doors and windows shall also be water-tight. Bigfoot Window Cleaning, Inc. is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repair of electrical related items or doors or windows. Bigfoot Window Cleaning, Inc. cannot guarantee removal of artillery fungus from exterior house surfaces.

Concrete: The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk or concrete slab. Again, we appreciate your understanding and agreeing to these terms and conditions as we only set them in place to ensure everyone’s safety and satisfaction. If you have any questions regarding these Terms and Conditions, please reach out to us.

Stains: Some stains cannot be removed by power washing. Tree sap, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all. Rust and oil stains are not guaranteed to be removed completely during cleaning services.

Vinyl Siding House Wash: In some cases, the weep holes in vinyl siding may cause a brownish stain when the house dries. Anytime water is introduced on a house at any angle other than straight down (rain) there is a potential for water to get behind the siding. The weep holes are designed to allow the water to drain to avoid damage to the house. If there is dirt present, the drainage spot will dry with a brownish tint. This is normal and will wash off with the rain.

Dispute Resolution & Limitation of Liability: Any disputes shall be resolved through binding arbitration in San Diego County, California. Bigfoot Window Cleaning, Inc.’s total liability shall not exceed the amount paid for services. We are not liable for indirect, incidental, or consequential damages of any kind.

Non-Discrimination: Bigfoot Window Cleaning, Inc. does not discriminate based on race, gender, religion, age, disability, or any protected status under California law. We strive to provide services accessible to all customers.

ADA Accessibility: Bigfoot Window Cleaning, Inc. is committed to providing equal access to our services for all individuals, including those with disabilities. If you require any accommodations to access our services, communications, or website, please contact us directly. We will make reasonable efforts to ensure that our services are accessible and inclusive in accordance with the Americans with Disabilities Act (ADA).

You can be confident, that our goal is to provide you with the highest quality of service! We look forward to working with you!